Refund Policy

1. The EU Right of Withdrawal & Digital Content

Under EU consumer law, you generally have the right to cancel an online purchase within 14 days. However, this right is explicitly waived when purchasing digital content if the performance has begun. By purchasing an Audioland tour pack or a 3-Day Pass, you explicitly consent to the immediate delivery of the digital content and acknowledge that you lose your right of withdrawal as soon as you use your first tour or activate your Pass.

2. Eligibility for Refunds

You are eligible for a full refund within 14 days of purchase ONLY if:

• You have not used any of the purchased tours.
• You have not activated the 3-Day Pass (the 72-hour timer has not started).

If you have used even a single tour from a purchased pack, no partial or full refunds will be issued.

3. Technical Faults

If the Audioland application experiences a severe technical failure that prevents you from using your purchased tours or Pass (e.g., the audio generation completely fails, or the map is entirely inaccessible), please contact us within 7 days of the incident. We will investigate the server logs and, at our discretion, either refund the transaction or credit your account with replacement tours.

4. How to Request a Refund

Because Paddle.com is our Merchant of Record, they process all financial transactions. To request a refund, please contact us at support@audioland.app with your account email and order receipt. If approved, we will instruct Paddle to issue the refund to your original payment method.